OK, maybe not healthy, but it IS the new norm for just about everyone we interact with.  If you make a promise, expect to be scrutinized even by those close to you.  Do we miss the old days of trusting folks to do what they profess they’ll do?  Absolutely.  Have they delivered on their promises? [...]

Dan Kieley, Jeanie Feeney and I used to marvel at what some would consider the amazing number of coincidences which occurred in our daily lives and Dan’s response was always “co-inkidink?  I think not“.  Today I saw this “There are no accidents…there is only some purpose that we haven’t yet understood. – Deepak Chopra” and [...]

So, when was the last time you got a new email address and started from scratch actually walking through the experience of being a brand new customer to your business?  Oh yea, a while back we did that…. maybe a couple of years ago and nothing has changed, so I’m sure it’s OK!  Right?
Maybe not [...]

Management is doing things right; leadership is doing the right things. – Peter F. Drucker
The National Academy of Sciences heard about leadership today, as did we who eavesdropped on the speech, and the question becomes whether we want to embrace what can be, or listen to the minority on why we can’t get there [...]